Services
Build your digital assets and enable smart operations and effective business governance with our diverse services.
Strategy and
Roadmap Design
We help governments and businesses to undertake and scale their digital transformation journey by assisting on assessment of the current activities, processes, and IT capabilities, articulating the desired “to-be state”, and by developing the transformation roadmap and change management Strategy to be implemented.
Closing the gap between business and IT is critical to align the overall strategic direction.
Together, we will analyze your business processes, identify existing gaps, and establish areas for improvement and potential productivity gains.
We act as trusted partner in assisting you to measure the digital readiness of your organization (operational sustainability, organizational agility, and disruptive culture) and in supporting you to align the strategic direction for successful digital transformation.
We work with you to identify the right business processes can benefit the most from digital technologies, and we build a business requirements checklist, and evaluate potential software solutions.
Our expertise in implementing global IT solutions for governments and private businesses provides us with the expertise to assist you with your business needs analysis. We support you during the evaluation phase with best business practices and in-depth industry knowledge.
We help you plan your digital transformation journey and create a technology roadmap to enable your overall modernization strategy.
We work together with you to develop a roadmap for your IT environment to ensure your execution plans are supported by the right infrastructure at any point in time.
Planning the strategic direction effectively requires striking a balance between budget constraints, desired state-of-the art technology, and current business processes. Any decision made will have to be supported by a demonstrable return on investment.
We assist your organization make wise investment and we support to develop with well-founded basis which ensure the realization of your vision, and which maximize your ROI.
Implementation
Assistance
Project Management Office
With our project and program managers and network of experts, we help your organization establish a program management office to ensure your implementation stays on track, change management is executed in a structured manner, and all stakeholders are updated regularly and continuously.
Throughout the project we maintain effective relationships with business users to detect and remove potential bottlenecks earlier. We continuously measure project progress with clear and concise metrics and KPI’s and engage in proactive risk management to minimize project risks.
To assist your organization in the execution of its digital roadmap, we assemble a team of experts across various disciplines, with expertise in both the software to be implemented as well as your industry.
Throughout the project we work with you in a partnership approach and provide the required flexibility to ensure a successful implementation. We apply incremental and iterative approach to software design so that clients have earlier opportunities to look at the prototypes and shape the final solution to meet their unique context and needs.
We help you to manage change as part of our business transformation process. Our approach is hands-on and based on years of experience of business transformation projects. Our methodology to address change management covers the 4 phases of denial, resistance, exploration, and commitment. We help you anticipate the psychological effects of the business transformation on the people within your organization and guide your team throughout the entire change management process.
Support and
Maintenance
Monitoring
We have a pro-active approach to problem resolution, as we rather help you prevent problems from occurring. As such, we provide regular health checks on your systems.
We proactively monitor and optimize your IT performance. Working closely with your internal IT staff, our support experts can recognize potential IT issues and help resolve them before they become business problems.
As your partner, we offer services which help you maintain and enhance your software solutions making sure they are always up and running to support your operations effectively. In case of issues, you can rely on us to help you solve your problems effectively and within agreed SLAs.
Supporting end-users is a difficult task, and your organization may not have the internal skill set to provide solutions to all the potential issues that arise. In addition, emerging needs and change requests put constant pressure on the IT department to meet new business requirements with the expected quality and timeframe.
We can complement your internal helpdesk with 2nd level support, complementing your existing team for complex issue resolutions and enhancements.
Trainings and Capacity
Building
A well-defined Training and Capacity Building Program (TCBP) is a critical component to ensure the effective appropriation of the deployed technologies and to maximize the ROI.
As your partner, we help to undertake an in depth “Training Needs Analysis” to accurately identify the developmental needs of your professionals.
Tailor-made training programs linked directly with the implemented technology to facilitate adoption of the new technology and to maximize its value generation for the organization.
Beyond functional and technical trainings, we offer custom-designed extensive trainings to build the capacity of your organization for more efficiency and to make a long-term impact.
We do this through a range of training courses, workshops, resources and toolkits
Get in touch today
- +41 22-348-56-00
- info@digitek-consulting.com